/* Call Grade — built only on the portal's shared tokens (--lmm-*): same fonts, gold accent,
   surfaces, radii and buttons as GhostDrop / DebtorVault. No colours or typefaces of its own,
   apart from pass/warn/fail status colours. */
.cg-wrap { font-family: var(--lmm-font); color: var(--lmm-text); --cg-ok: #52b043; --cg-warn: #e0a030; --cg-bad: var(--lmm-danger); }
.cg-wrap [hidden] { display: none !important; }
.cg-wrap button { font-family: inherit; cursor: pointer; }
.cg-muted { color: var(--lmm-text2); font-size: 13px; }
.cg-mono { font-family: var(--lmm-mono); }
.cg-loading, .cg-empty { text-align: center; color: var(--lmm-text3); padding: 40px 16px; }

/* tabs (GhostDrop underline tabs) */
.cg-tabs { display: flex; gap: 4px; margin: 16px 0 20px; border-bottom: 1px solid var(--lmm-border); flex-wrap: wrap; }
.cg-tab { padding: 10px 18px; font-size: .92rem; font-weight: 600; color: var(--lmm-text2); background: none; border: 0; border-bottom: 2px solid transparent; margin-bottom: -1px; transition: color .15s, border-color .15s; }
.cg-tab:hover { color: var(--lmm-text); }
.cg-tab.active { color: var(--lmm-green); border-bottom-color: var(--lmm-green); }
.cg-panel { display: none; }
.cg-panel.active { display: block; }

/* KPIs */
.cg-kpis { display: flex; gap: 16px; margin-bottom: 20px; flex-wrap: wrap; }
.cg-kpi { flex: 1; min-width: 150px; background: var(--lmm-surface); border: 1px solid var(--lmm-border); border-radius: var(--lmm-radius); padding: 14px 18px; display: flex; flex-direction: column; gap: 4px; }
.cg-kpi-l { font-size: .76rem; color: var(--lmm-text2); text-transform: uppercase; letter-spacing: .03em; }
.cg-kpi-v { font-family: var(--lmm-mono); font-size: 1.5rem; font-weight: 600; color: var(--lmm-text); }
.cg-kpi-s { font-size: .78rem; color: var(--lmm-text3); }
.cg-kpi-s a { color: var(--lmm-green); cursor: pointer; font-weight: 600; }

/* filter bar */
.cg-bar { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; margin-bottom: 14px; }
.cg-bar .lmm-input, .cg-bar .lmm-select { width: auto; min-width: 140px; }
.cg-bar .cg-grow { flex: 1; min-width: 180px; }
.cg-chips { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 16px; }
.cg-chip { padding: 5px 12px; font-size: 12px; font-weight: 600; border-radius: 999px; background: transparent; border: 1px solid var(--lmm-border2); color: var(--lmm-text2); }
.cg-chip:hover { border-color: var(--lmm-green); color: var(--lmm-green); }
.cg-chip.on { background: var(--lmm-green-glow); border-color: var(--lmm-green-dim); color: var(--lmm-green); }
.cg-banner { background: var(--lmm-green-glow); border: 1px solid var(--lmm-green-dim); color: var(--lmm-text); border-radius: var(--lmm-radius-sm); padding: 10px 14px; font-size: 13px; margin-bottom: 16px; }
.cg-banner a { color: var(--lmm-green); font-weight: 600; }

/* tables (portal .lmm-table) */
.cg-wrap .lmm-table-wrap { overflow-x: auto; }
.cg-row { cursor: pointer; }
.cg-row:hover td { background: var(--lmm-hover); }
.cg-num { font-family: var(--lmm-mono); }
.cg-score { font-family: var(--lmm-mono); font-weight: 700; font-size: 15px; }
.cg-score.pass { color: var(--cg-ok); } .cg-score.warn { color: var(--cg-warn); } .cg-score.bad { color: var(--cg-bad); }
.cg-pill { display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: 11px; font-weight: 700; letter-spacing: .02em; border: 1px solid var(--lmm-border2); color: var(--lmm-text2); white-space: nowrap; }
.cg-pill.gold { background: var(--lmm-green-glow); border-color: var(--lmm-green-dim); color: var(--lmm-green); }
.cg-pill.ok { background: rgba(82,176,67,.12); border-color: rgba(82,176,67,.3); color: var(--cg-ok); }
.cg-pill.bad { background: rgba(224,82,82,.1); border-color: rgba(224,82,82,.3); color: var(--cg-bad); }
.cg-pill.warn { background: rgba(224,160,48,.12); border-color: rgba(224,160,48,.3); color: var(--cg-warn); }
.cg-pager { display: flex; gap: 10px; align-items: center; justify-content: flex-end; margin: -8px 0 20px; font-size: 13px; color: var(--lmm-text2); }

/* cards */
.cg-card { background: var(--lmm-surface); border: 1px solid var(--lmm-border); border-radius: 12px; box-shadow: var(--lmm-shadow); padding: 20px 22px; margin-bottom: 18px; }
.cg-card h3 { font-size: 1rem; font-weight: 700; margin: 0 0 4px; }
.cg-card h4 { font-size: .76rem; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; color: var(--lmm-text3); margin: 14px 0 6px; }
.cg-card ul { margin: 0; padding-left: 18px; font-size: 13.5px; line-height: 1.5; }
.cg-hint { font-size: .85rem; color: var(--lmm-text2); line-height: 1.45; margin: 2px 0 10px; }
.cg-grid2 { display: grid; grid-template-columns: minmax(0, 1.1fr) minmax(0, 1fr); gap: 18px; align-items: start; }
@media (max-width: 960px) { .cg-grid2 { grid-template-columns: 1fr; } }

/* case header */
.cg-casehead { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; margin-bottom: 16px; }
.cg-casehead h3 { margin: 0; font-family: var(--lmm-font-display); font-size: 1.15rem; font-weight: 800; }
.cg-big { font-family: var(--lmm-mono); font-size: 2.2rem; font-weight: 700; line-height: 1; }
.cg-big small { font-size: .9rem; color: var(--lmm-text3); font-weight: 500; }
.cg-meta { display: flex; gap: 18px; flex-wrap: wrap; font-size: 13px; color: var(--lmm-text2); margin-bottom: 14px; }
.cg-meta b { color: var(--lmm-text); font-weight: 600; }
.cg-flow { display: flex; gap: 6px; align-items: center; flex-wrap: wrap; font-size: 12px; font-weight: 600; color: var(--lmm-text3); margin-bottom: 14px; }
.cg-flow span { padding: 3px 10px; border-radius: 999px; border: 1px solid var(--lmm-border); }
.cg-flow span.done { color: var(--lmm-green); border-color: var(--lmm-green-dim); background: var(--lmm-green-glow); }
.cg-flow i { font-style: normal; opacity: .5; }

/* transcript */
.cg-tx { max-height: 560px; overflow-y: auto; font-size: 13.5px; line-height: 1.5; padding-right: 6px; }
.cg-turn { display: grid; grid-template-columns: 54px 1fr; gap: 10px; padding: 6px 8px; border-radius: 6px; border-left: 3px solid transparent; }
.cg-turn.agent { border-left-color: var(--lmm-green-dim); }
.cg-turn.hit { background: var(--lmm-green-glow); }
.cg-turn small { font-family: var(--lmm-mono); color: var(--lmm-text3); font-size: 11px; padding-top: 2px; }
.cg-turn b { display: block; font-size: 11px; text-transform: uppercase; letter-spacing: .04em; color: var(--lmm-text2); }
.cg-turn.agent b { color: var(--lmm-green); }
.cg-audio { margin-bottom: 12px; }
.cg-audio audio { width: 100%; }

/* score sheet */
.cg-sec { border: 1px solid var(--lmm-border); border-radius: var(--lmm-radius-sm); margin-bottom: 10px; overflow: hidden; }
.cg-sec-h { width: 100%; display: flex; align-items: center; gap: 10px; padding: 11px 14px; background: var(--lmm-surface2); border: 0; color: var(--lmm-text); text-align: left; font-size: 13.5px; font-weight: 700; }
.cg-sec-h .cg-meter { flex: 0 0 90px; }
.cg-sec-h .t { flex: 1; }
.cg-sec-b { display: none; }
.cg-sec.open .cg-sec-b { display: block; }
.cg-meter { height: 5px; background: var(--lmm-border); border-radius: 3px; overflow: hidden; }
.cg-meter i { display: block; height: 100%; background: var(--lmm-green); }
.cg-item { padding: 11px 14px; border-top: 1px solid var(--lmm-border); font-size: 13.5px; }
.cg-item-top { display: flex; gap: 10px; align-items: flex-start; }
.cg-item-top .l { flex: 1; font-weight: 600; }
.cg-item.changed { background: var(--lmm-green-glow); }
.cg-ev { margin-top: 6px; font-size: 13px; color: var(--lmm-text2); }
.cg-ev q { display: block; padding: 6px 10px; margin-top: 4px; border-left: 3px solid var(--lmm-border2); color: var(--lmm-text); quotes: none; font-style: italic; }
.cg-jump { color: var(--lmm-green); background: none; border: 0; padding: 0; font-size: 12px; font-weight: 600; text-decoration: underline; }
.cg-gate { color: var(--cg-bad); }
.cg-item select { width: auto; padding: 4px 8px; font-size: 12px; }

/* review box */
.cg-review { border: 1px solid var(--lmm-green-dim); background: var(--lmm-green-glow); border-radius: var(--lmm-radius-sm); padding: 14px 16px; margin-bottom: 14px; }
.cg-review.done { border-color: rgba(82,176,67,.3); background: rgba(82,176,67,.08); }
.cg-review.alert { border-color: rgba(224,160,48,.4); background: rgba(224,160,48,.08); }
.cg-review p { margin: 0 0 8px; font-size: 13.5px; }
.cg-btnrow { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin-top: 10px; }
.cg-wrap textarea.lmm-input { min-height: 70px; resize: vertical; font-family: inherit; }
.cg-form-row { display: flex; gap: 12px; flex-wrap: wrap; margin-bottom: 12px; }
.cg-field { display: flex; flex-direction: column; gap: 5px; flex: 1; min-width: 200px; }
.cg-field > label { font-size: .8rem; color: var(--lmm-text2); font-weight: 600; }

/* agents */
.cg-secs { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 10px; margin-top: 10px; }
.cg-sec-c { font-size: 12px; color: var(--lmm-text2); }
.cg-sec-c b { float: right; color: var(--lmm-text); font-family: var(--lmm-mono); }
.cg-sec-c .cg-meter { margin-top: 4px; clear: both; }
.cg-trend { display: flex; align-items: flex-end; gap: 10px; height: 120px; margin: 8px 0 4px; }
.cg-trend div { flex: 1; display: flex; flex-direction: column; justify-content: flex-end; align-items: center; height: 100%; font-size: 11px; color: var(--lmm-text3); gap: 4px; }
.cg-trend i { display: block; width: 100%; max-width: 38px; background: var(--lmm-green); border-radius: 4px 4px 0 0; min-height: 2px; }
.cg-trend b { font-family: var(--lmm-mono); color: var(--lmm-text); font-size: 12px; }

/* logs */
.cg-log-error td { background: rgba(224, 82, 82, 0.06); }
.cg-log-error .cg-lv { color: var(--cg-bad); font-weight: 700; }
.cg-log-warn .cg-lv { color: var(--cg-warn); font-weight: 700; }
.cg-detail { max-width: 520px; word-break: break-word; font-size: .82rem; }

/* settings */
.cg-field-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 16px 24px; }
@media (max-width: 700px) { .cg-field-grid { grid-template-columns: 1fr; } }
.cg-svc { display: flex; align-items: center; gap: 10px; padding: 10px 0; border-bottom: 1px solid var(--lmm-border); font-size: 13.5px; }
.cg-svc:last-child { border-bottom: 0; }
.cg-svc b { min-width: 90px; }
.cg-dot { width: 9px; height: 9px; border-radius: 50%; background: var(--cg-bad); flex: none; }
.cg-dot.ok { background: var(--cg-ok); }

.cg-toast { position: fixed; bottom: 24px; left: 50%; transform: translate(-50%, 20px); opacity: 0; background: var(--lmm-surface); color: var(--lmm-text); border: 1px solid var(--lmm-green-dim); border-radius: var(--lmm-radius-sm); padding: 10px 18px; font-size: 13px; font-weight: 600; box-shadow: var(--lmm-shadow); z-index: 9999; transition: all .25s; }
.cg-toast.open { opacity: 1; transform: translate(-50%, 0); }
.cg-toast.err { border-color: var(--cg-bad); color: var(--cg-bad); }
@media (max-width: 640px) { .cg-turn { grid-template-columns: 1fr; gap: 0; } .cg-kpi { min-width: 130px; } .cg-tab { padding: 10px 12px; } }

/* Scorecard editor */
.cg-sc-head { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 10px; }
.cg-sc-bar { display: flex; align-items: center; justify-content: space-between; gap: 10px; flex-wrap: wrap; margin: 6px 0 10px; }
.cg-scwarn { background: #fdf3d7; border: 1px solid #f0dc9a; color: #7a5a00; border-radius: 8px; padding: 9px 12px; font-size: 13px; margin-bottom: 12px; }
.cg-sc-sec { background: var(--lmm-bg, #f4f3ee); border: 1px solid var(--lmm-border); border-radius: 12px; padding: 14px; margin-bottom: 14px; }
.cg-sc-sechead { display: flex; gap: 10px; margin-bottom: 10px; }
.cg-sc-seclabel { font-weight: 700; flex: 1; }
.cg-sc-item { background: var(--lmm-surface); border: 1px solid var(--lmm-border); border-radius: 10px; padding: 10px; margin-bottom: 10px; }
.cg-sc-itemtop { display: flex; gap: 10px; align-items: center; margin-bottom: 8px; flex-wrap: wrap; }
.cg-sc-ilabel { flex: 1; min-width: 200px; }
.cg-sc-ipts { width: 80px; }
.cg-chk { display: inline-flex; align-items: center; gap: 6px; font-size: 13px; white-space: nowrap; cursor: pointer; }
.cg-grow { width: 100%; resize: vertical; overflow: hidden; line-height: 1.45; min-height: 44px; }
.cg-sc-item .cg-grow { font-size: 13.5px; }